General Electric Sr Staff Application Operations Engineer in Dover, Delaware

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

We are looking for a highly motivated & passionate system engineer to join BHGE Digital team. This role will focus on developing and implementing innovative solutions for real-time monitoring of the production infrastructure using New Relic and other tools/solutions.

Essential Responsibilities:

The candidate will be responsible for technically leading a team of highly talented and motivated system administrators. You will be responsible for implementing latest monitoring technologies and ensuring the uptime SLAs are achieved.

In the role of Sr Staff Application Operations Engineer, you will:

  • Design, deploy and support monitoring solutions 24x7 for production and test environments

  • Develop, Capture and Report fleet health metrics and SLAs

  • Proactively identify performance bottlenecks and assist in resolving them in collaboration with product engineering and production support

  • Assist information security teams via monitoring solutions to ensure the production infrastructure remains secure

  • Work with other organization to isolate production issues (Predix and APM)

  • Work with Customer Service teams to resolve customer escalations.

  • Technically mentoring junior employees within the function.

  • Be available to respond to service availability issues and resolve them round the clock.

  • Work on Distaste Recovery solution with the Product Managers, Developers, Security and Architects

  • Create new VPCs and support customer deployments and Proof of Concepts

  • Develop best practice for our Cloud Solutions, around deployment, monitoring, security and support Qualifications/Requirements: Basic Qualifications:

  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math) from an accredited college or university

  • Minimum 8 years of experience, with 3-5 years in Production Operations preferably with a cloud services providerEligibility Requirements:

  • Travel 20% of the time, as needed

  • Legal authorization to work in the US is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills. Desired Characteristics:

  • Effective written and spoken communication skills.

  • Experience working with globally distributed teams and across cultures

  • Self-driven. Should be able to operate with minimal management supervision

  • Experience in developing and implementing monitoring solution across BHGE CloudOps

  • Work with within and organization and across the organization to implement monitor solutions for Edge devices and other components parts of the BHGE solution

  • Excellent problem solving and troubleshooting skills

  • Mission critical systems experience is preferred

  • Demonstrated experience of delivering on commitments to clients

  • Works well in fast paced growing environment

  • Able to interface effectively with all levels of the organization and external customers

  • Experience working directly with Cloud providers / infrastructure (AWS, Azure etc.), database technologies, operating systems (Windows, Linux) and orchestration tools (Chef, puppet)

  • Managing and administering any monitoring tool like HP Openview, Oracle Enterprise Manager, Nagios, New Relic, OpsView or equivalent

  • OS installation, patching, upgrades and hardening

  • Basic software development exposure – hands on with any programming or scripting language (preferably Shell / Perl / Python or Java) is highly desirable

  • Some understand of database technologies to address monitoring deployments and requirements.

  • Training on ITIL is highly desirable

  • Strong analysis and problem-solving skills

  • Ability to interact at all levels of the organization and with other BHGE businesses

  • Ability to work with cross-functional teams to help build effective processes

  • Proactively identifies and removes project obstacles or barriers on behalf of the team

  • Articulates the story, uses two-way communication and influences outcomes and ongoing results

  • Strong oral and written communication skills including executive level presentation skills

  • Willing to quickly self-learn new technologies / products as needed

  • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practicesPLEASE NOTE: Oklahoma City, OK is the preferred location, however other U.S. locations may be considered.#DTR Locations: United States; Kentucky, Oklahoma, Texas; Other, Oklahoma City, Dallas