SMG Technology Supervisor in Wildwood, New Jersey


SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Technology Supervisor at SMG/Wildwoods Convention Center. Under general supervision, oversees the operations of Information Technology, Telecommunications, and Audio-Visual Services. Responsible for day to day department operations, event technical production, maintenance of various technical systems.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

  • Supervise full-time, part-time, contractual technicians, stagehands, computing and telephony staff. Properly schedule staff to cover facility operating hours in an efficient and effective manner. Assign specific work tasks and monitor progress as to timeliness and quality of results.

  • Develop training programs that insure that all staff members are proficient in operating and maintaining computer and phone systems.

  • Develop training programs that insure that all department members are proficient in operating and maintaining lighting, sound, audio-visual, computer and telephony equipment.

  • Provide support for Microsoft Windows operating system, Microsoft Office and other daily use software for building staff.

  • Provide support for Windows Server, VoIP telephone, Network Switches and Firewalls.

  • Attend Operation staff meetings. Develop and maintain a harmonious working relationship with all of the other departments. Provide meaningful and beneficial input into the facility master-scheduling procedure.

  • Develop, implement, document and maintain effective facility maintenance policies, procedures and programs. To include P.M. on all A/V, Server, Desktop and Wireless equipment.

  • Prepare and provide to the management team specific reports and documents. To include, but not limited to, work schedules, payroll documents (time card tabulations and approvals), subordinates performance appraisals, purchase request orders, department operating budget, capital improvement budget projects, special project reports, updates and/or recommendations, and event reports.

  • Oversee related contracted maintenance agreements. Assist in developing bid specifications, renewal agreements, and manage all other related items to ensure that acceptable and quality performance levels are achieved.

  • Work with Event Management Staff to facilitate lighting, sound, internet, telephone and audio-visual needs of the clients.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires ability to:

  • Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility, in particular the methods, techniques and procedures to repair and maintain all computer and phone related materials.

  • Possess any licenses, certificates or training required by local, state or national authorities for the operations of the equipment found in the facility.

  • Be familiar with the principles and techniques of supervision, training, budget preparation and purchasing.

  • Respond to routine, precautionary and emergency alarms from building automation and life safety systems. Follow and adhere to all safety precautions and procedures.

  • Maintain an effective working relationship with clients, employees, exhibitors, patron and others encountered in the course of employment.

  • Read and comprehend blueprints, drawings and other related materials.

  • Follow oral and written instructions and communicate effectively with others in both oral and written form.

  • Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.

  • Operate a personal computer using Microsoft Windows, Microsoft Office and other standard office equipment.

  • Meet physical demands of job, which entail climbing, lifting and carrying.

  • Be licensed and insured to operate a motor vehicle in the United States.

  • Remain flexible and adjust to situations as they occur.

Education and/or Experience

  • Bachelor's degree from an accredited four-year college or university and/or equivalent professional work experience.

  • Minimum of two (2) years of full-time work-related experience in the public assembly industry (stadiums, arenas, and/or or convention centers)

  • CompTIA A+ Certification, Microsoft Certified Professional or equivalent professional work experience.

Other Qualifications

  • Ability to work flexible hours including daytime, evening, weekends and holidays, as needed.

  • Must have professional attitude and appearance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled