Kforce Business Analyst / Process Modeler in Wilmington, Delaware

Kforce has a client in search of a Business Analyst/Process Modeler in Wilmington, Delaware (DE). There is no overtime required; standard 40-hour work week; standard hours are 8a to 5p. Overview:This position will be part of the Process Governance and Reporting (PGR) team within Marketing Services (MKS). Marketing Services executes marketing campaigns as part of the Consumer and Community Bank (CCB) Shared Services group.This individual will serve as MKS process modeler who is responsible for control framework and process mapping documentation across the department. The modeler will be the primary developer of MKS official RCSA process maps in iGrafx tool. This will involve building process maps from scratch and editing existing maps to improve quality and reflect process changes. One will be responsible for interfacing with internal MKS Control Managers as well as Control Officers from the CCB Controls Organization to maintain consistency and standardization across all Marketing operations functions. In addition, the individual will be accountable for developing and executing strategies to optimize business process performance across MKS by utilizing data analytics, process modelling, and quantitative risk concepts. One will also be required to be flexible, communicative and independent, working with a broad range of teams, business functions, and levels of leadership. Responsibilities include:

  • Support the maintenance and development of MKS process maps in iGrafx and lead the documentation of new or altered processes

  • Support the cross-functional effort to align metrics and procedures with process maps and associated controls

  • Leverage reporting and process maps to identify opportunities and collaborate with cross-functional teams to implement changes that improve quality and efficiency resulting in a more positive customer experience; Consult with internal and external control stakeholders on RCSA documentation

  • Bachelor's degree

  • 2-4 years of experience in a business or quantitative discipline required

  • Experience with iGrafx a plus

  • Demonstrated proficiency of project management, analytical, organizational, and problem-solving skills

  • PC expertise, including fluency in Excel, PowerPoint, SharePoint, and Visio

  • Ability to work under pressure and multi-task with excellent attention to detail

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours