Bank of America GWIM Card - Product Manager – Benefits Delivery and Engagement for Ultra High Net Worth Credit Cards in Wilmington, Delaware
Benefits Delivery and Engagement for Octave Card:
This role is responsible for benefits management, usage, service and experience for the Octave Card
Responsibilities include managing 3rd party benefit suppliers (Concierge, network, travel, insurance, etc) to ensure adherence to service standards, customer usage/engagement and optimizing processes.
Manage and track performance reporting from 3rd parties and client-facing benefits website to optimize benefit delivery and service levels
Monitor quality through call listening, monitoring field feedback and management reviews. Identify and resolve issues per compliance/contract requirements
Promote benefits directly to cardholders via management of client-facing site and off-line benefit guides/marketing collateral. In addition, promote benefits to concierge via training materials
Posting Date : 03/19/2018
Wilmington, DE, BRACEBRIDGE I, 1100 N King St,
New York, NY, 50 Rockefeller Plaza (NY1050),
Charlotte, NC, BANK OF AMERICA PLAZA, 101 S TRYON ST,
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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