M & T Bank Institutional Client Services Client Onboarding Manager - 3DH1W in Wilmington, Delaware

Basic Function:

Manage assigned department by overseeing a staff of 30 employees including supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures. May oversee approximately 10 employees in a specialist or analytical capacity .


Responsible for the planning, leadership, innovative problem resolution, analysis and reporting for assigned department/division overseeing a staff of 30 employees including supervisors and / or operations managers . Responsible for the approval of new methods and procedures to make daily operations more efficient. Approve recommendations for department/division policy changes and creation of new department/division policy and procedures. Consult and communicate with operations staff. Plan and implement new methods and procedures to make daily operations more efficient. Implement recommendations for department policy changes and creates new unit policy and procedures. Consults and communicates with operations staff. Contribute to strategic planning and short-term initiatives. Responsible for department contingency planning and regulatory compliance. Responsible for the development and review of project initiatives. Act as project lead for division/bank-wide projects. Responsible and accountable for the budget process and is financially accountable for department/unit. Act in a liaison capacity with other departments. Build and maintain relationships with outside vendors. Participate in negotiations with outside vendors. Exercise usual authority of manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Oversee training and development of direct reports. The position is responsible for the strategic direction of the department. This position requires a comprehensive knowledge of business, applicable regulations and affiliated technology with the ability to plan, organize and supervise work of staff (supervisors, operations managers and support staff ) and produce results. The position works with uncertainty with discretionary solutions, possesses moderate risk to organization. The position has approval and signing authority within established limits. Responsible for multiple direct reports at both a supervisor and / or operations manager level. Oversee a department of 30 employees.

Minimum Qualifications:

Bachelors degree or in lieu of degree four to five years relevant experience. Minimum seven years operations experience. Five to seven years supervisory/management experience. Knowledge of applicable products, systems and workflows. Proficient in software utilized in department to include Microsoft Office. Good knowledge of process improvement methodology and business process management techniques. Excellent verbal and written communication skills. Ability to work individually as well as a member of a team. Self-motivated, well-organized individual. Ability to work under time constraints. Ability to handle multiple tasks in support of various assignments. Ability to function professionally at many different levels (clients, management, and peers). Strong interpersonal skills necessary for business partner relationships within and outside organization. Knowledge of bank strategic vision and mission with ability to link specific department/division mission. Knowledge of bank-wide policies and procedures and responsible area.

Ideal Qualifications: Strong knowledge of Corporate Trust products

Client Onboarding and KYC experience

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.